Interview with Clive Pitcher, Senior Account Manager at EMS Events

Senior Account Manager at EMS Events

How long have you been at EMS Events?

This is now my 7th year at EMS Events. I have been in the events industry for over 20 years. At EMS Events I feel settled and it a great place to work. The environment is excellent, and there is a lot of flexibility on how we all work. I have a great relationship with my colleagues, and we all genuinely help each other, which is a refreshing change.

What is your average day at EMS Events like?

That is actually what I love about my job. No two days are the same. I may be in the office dealing with emails and enquiries, or I may be onsite for a client meeting, or I may be project managing an event onsite.

What do you do and what clients have you worked with?

I am naturally a problem solver, so a job as an Account Manager for EMS Events is perfect for me. I spend most of my time interacting with our clients and assisting them with the technical requirements for their events. I am able to offer advice and solutions to our clients and ensure that their events go without a hitch. Over the years, I have worked in some of London’s most prestigious venues which has enabled me to develop very high standards when it comes to event delivery. EMS Events like to consider ourselves as more than a supplier, we invest in our relationships with clients meaning we become partners, ensuring they know they can rely on us.

In the last 20 years I have worked with countless clients, one highlight was a VIP Birthday Celebration, where we were tasked with providing equipment for the party which was to take place in the swimming pool area of a 5-star hotel. With the event being in a pool we faced many challenges, with my team we found solutions and delivered a very memorable event for the client.

What is the most memorable event you have managed?

I have been involved in hundreds and hundreds of events, so it is very difficult to pinpoint the most memorable. I would say the most technical events are the most memorable, as the amount of time and effort that goes in to them is always more. Recent example would be an event I did at the Hamyard Hotel. It was a full production but we had to send signal around the hotel. This was very challenges and took a lot of planning. The result was fantastic and the client very grateful.

Have you seen much change in the company while you have been there?

There has been phenomenal change in my 7 years. There has been a big increase in staff, clients and the services we provide. As a company, we are always looking to make sure we stock the right products for our clients. The annual investment the company make in stock is huge which enables me to provide up to date equipment for my clients. Examples of this would be interpretation equipment we recently invested in. This enables us to offer a wide range of products, but at the same time controlling all aspects of the event. As we employ a team of experienced technicians, we are flexible with deliveries and collections.

Why do you love London so much?

London’s diversity is what appeals to me so much. I love the fact that in London no matter what time of day or night you are out and about, there is always something interesting to see and do. It really is a great place to live and work.

Tell me about your clients?

Our spectrum of clients range from small companies to multi-nationals to government departments. We are also preferred supplier at many hotels and venues around London. We have also worked as far afield as Paris and Berlin for our clients.

Why you are a specialist in your field?

I feel that with my many years in the industry I can offer advice, guidance and support for our clients. I believe attention to detail is key, ensuring that my exacting standards are replicated on site by our team, which is important in making our clients event a memorable one.